Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon!

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also contact us at any time for an update.

Returns & Refunds

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right — exchange, store credit, or full refund.

My item arrived damaged. What do I do?
We're so sorry! Please email us with a photo of the damaged item within 7 days of delivery and we'll send a replacement at no charge.

How long do refunds take?
Refunds are processed within 3–5 business days after we receive your return request. It may take an additional 3–5 days to appear on your statement depending on your bank.

Products

Are your products safe for all pets?
Yes — all products in our store are carefully selected for pet safety. Always check the product description for size recommendations and age suitability.

How do I choose the right size?
Each product page includes a size guide. If you're unsure, feel free to contact us and we'll help you find the perfect fit for your pet.

Do you offer bundles or discounts?
Yes! We offer bundle deals and occasional promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Is my payment information secure?
Absolutely. PetHaven uses industry-standard SSL encryption and we never store your full payment details. Your security is our priority.