Terms of service

Terms of Service

Last Updated: May 31, 2026

Welcome to PetHaven. By accessing or using our website and purchasing products from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. Overview

Throughout the site, the terms "we," "us," and "our" refer to PetHaven. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions outlined here, you may not access the website or use any services.

2. Online Store Terms

By using this website, you represent that:

You are at least the age of majority in your state or province of residence.
You will not use our products for any illegal or unauthorized purpose.
You will not violate any laws in your jurisdiction while using our services.

Any breach of these Terms may result in termination of your access to our services.

3. Products and Services

We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all information is completely accurate, current, or error-free.

We reserve the right to:

Modify or discontinue products at any time.
Limit product sales by person, region, or jurisdiction.
Refuse any order placed with us.

4. Pricing and Payment

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to change prices without notice.

Payment must be received before orders are processed and shipped.

5. Shipping and Delivery

Delivery estimates provided on our website are estimates only and are not guaranteed.

PetHaven is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.

Please refer to our Shipping Policy for additional details.

6. Returns and Refunds

Returns and refunds are subject to the terms outlined in our Return & Refund Policy.

We reserve the right to deny refund requests that do not meet our eligibility requirements.

7. Accuracy of Information

We are not responsible if information available on this website is inaccurate, incomplete, or outdated.

Any reliance on website content is at your own risk.

8. Intellectual Property

All content on this website, including text, logos, graphics, images, and design elements, is the property of PetHaven and may not be copied, reproduced, or distributed without written permission.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

10. Limitation of Liability

To the fullest extent permitted by law, PetHaven shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless PetHaven, its owners, affiliates, and employees from any claim or demand arising out of your breach of these Terms of Service or violation of any law.

12. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes become effective immediately upon posting to this page.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.