Our Guarantee

Our Promise to You & Your Pet 🐾

At PetHaven, we stand behind every product we sell. Your pet deserves the best — and so do you.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll make it right — no hassle, no runaround.

What's Covered

• Defective or damaged items upon arrival
• Items that don't match the product description
• Missing parts or accessories

What We'll Do

Depending on your situation, we'll offer a full refund, replacement, or store credit — whichever works best for you.

How to Claim

Email us at hello@pethavenlux.com with your order number and a photo of the issue. We respond within 24 hours.

Our Commitment

We're a small business that genuinely cares about pets and their owners. Every order matters to us, and we'll always do right by you.